Cancellation Policy

1. You must notify within 15 minutes of placing the order if you decide to cancel your order by phone or chat support, preferably by phone, and quote your order number. 

2. Cookhike or the chef may cancel an order if the product is not available for any reason.

3. We will notify you if this is the case and return any payment that you have made.

4. If the cancellation was made in time and once the chef has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

5. Refunds may take up to 2 weeks, depending upon the mode of payment collection. 

Privacy Policy

This policy explains how we, Cookhike, a brand of, use your personal information which you provide to us when using our service, including but not limited to our app and mobile applications (apps).

1. What information we collect about you?

We collect personal information from you when you order goods or services from us or use our app. We also collect information when you complete any customer survey. App usage information may also be collected using cookies.

2. Cookies and Google Analytics

Cookies are small text files that are placed on your computer by apps that you visit. They are widely used in order to make apps work, or work more efficiently, as well as to provide information to the owners of the site.

This app uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the app analyze how you use the site. The information generated by the cookie about your use of the app will be transmitted to and stored by Google on servers in the United States. If this app anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the app, compiling reports on app activity for app operators and providing other services relating to app activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this app. By using this app, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

3. How will we use the information we collect from you?

Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we think may be of interest to you.

In processing your order we may send your information to credit reference and fraud prevention agencies.

From time to time we may send your information to third parties which we consider may have goods or services which are of interest to you. If you do not wish to be contacted by third parties please email us at

4. Access to your information

You have a right to request a copy of the information we hold on you at any time. Please email us if you would like to receive a copy of this information – support@cookhike.comm. There will be a small charge for processing this request.

5. Other Apps

Our app may have links to other apps. This privacy policy only applies to this app. You should therefore read the privacy policies of the other apps when you are using those sites.